Shipping policy
SHIPPING POLICY
Thank you for choosing PHamily Hair Care.
All orders are processed within 5 to 8 business days. This processing time allows us to prepare, package, and ensure quality before your order ships.
You will receive a confirmation once your order has been shipped.
We operate on a boutique fulfillment model designed to ensure product quality, consistency, and care with every order.
PROCESSING TIMES
Orders are processed Monday through Friday, excluding holidays.
If there are any delays beyond our standard processing window, we will notify you by email with an update on your order.
PRIORITY FULFILLMENT
We offer a priority fulfillment option at checkout for customers who need their order sooner.
Priority fulfillment moves your order to the front of the queue for faster processing.
CONCIERGE SUPPORT
As part of our commitment to your experience, we offer concierge support for all customers.
If you need your order prioritized, you can contact us at any time:
Email: support@phamilyhair.com
Chat: Available on our website
In many cases, we can prioritize and process orders within 2 business days upon request.
SHIPPING TIMES
Once your order has been processed and shipped, delivery times will vary depending on your location but orders typically arrive via USPS Priority Mail within 1-3 days. .
ORDER TRACKING
Tracking information will be provided once your order has shipped.
ADDRESS ACCURACY
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided at the time of purchase.
LOST OR DELAYED PACKAGES
Once an order has been shipped, we are not responsible for carrier delays, but we will do our best to assist you in resolving any issues.